Product integrity is the one thing we never trade.

How product is received, stored, handled and released — and what happens when something falls outside specification.

The chain of custody

Five stages, each with a record. The same sequence applies to every product we handle.

Manufacturers are assessed before any agreement, on product quality and their ability to sustain supply.

Consignments are checked against documentation on arrival. Discrepancies are raised before stock enters the system.

Held under the conditions the manufacturer specifies, with those conditions monitored rather than assumed.

Picked and released with a record of what moved, when, and to whom.

Delivered to institutional and retail customers with confirmation retained.

Product that falls outside specification is quarantined, not sold. There is no commercial exception to this.

Every stage produces a record. Compliance is something we can show, not something we assert.

We work within the requirements of the authorities in the markets we serve, and with our partners' registration obligations.

We can walk your quality team through our handling, storage and documentation.